Know who's coming tomorrow: day-before arrival confirmations
No-shows hurt twice — lost income and a wasted slot someone else wanted. Day-before confirmations tell you by the evening exactly who's arriving.
A no-show costs you twice. Once for the income you lose, and once for the client on your waitlist who would have happily taken that slot.
The frustrating part? Most no-shows aren't malicious — people forget, plans change, and nobody tells you until you're standing there with a ready tub and no dog.
Confirmation built into the reminder
With day-before arrival confirmations, the WhatsApp reminder your clients already receive includes a Confirm arrival button. One tap, and:
- The appointment is marked Arrival confirmed in your calendar
- The client gets a short thank-you message
- The confirmation is recorded in the appointment's activity log
Clients with an appointment tomorrow also see a confirmation banner in their client portal — so they can confirm even if they missed the message.
Your morning picture, sorted by evening
The calendar gets a dedicated Pending Arrivals page: tomorrow's appointments that haven't been confirmed yet, with a badge showing how many are left.
For anyone still pending, you have two one-tap tools:
- Ask to confirm — sends the client a WhatsApp message with a confirmation link
- Confirm for client — for when they answered you by phone
By the evening you know exactly how tomorrow looks. If someone can't make it, you find out while there's still time to offer the slot to the waitlist — which is where the automated waitlist takes over and fills the gap for you.
The result
Confirmation plus reminders plus the waitlist is how PetIt businesses reach an average 97.5% arrival rate. Every step is automated; you only step in for the exceptions.
See the full flow on the arrival confirmation feature page — or join PetIt and turn it on for your business.