Cancellation Fees
Late cancellations shouldn't cost you the whole slot. Soon you'll be able to set a clear cancellation policy in PetIt — shown to clients up front and applied automatically when needed.
Your policy, up front
Define when a cancellation counts as late — and what it costs. Clients see the policy when they book.
Automatic & fair
The fee applies only within the window you define, with the full appointment history as backup.
Fewer late cancellations
A clear policy changes behavior: clients cancel earlier, giving the waitlist time to fill the slot.
Works with everything else
Arrival confirmations catch the cancellation, the waitlist fills the slot — and the policy covers what's left.
How it will work
- 1
Set your policy
Choose the time window and the fee that fits your business.
- 2
Clients know the rules
The policy is shown at booking and in reminders — no surprises.
- 3
PetIt applies it
Late cancellations and no-shows are recorded, and the fee is applied according to your policy.
A clear policy protects your time — and your regulars' slots.
Ready to Streamline Your Grooming Business?
Join PetIt today and experience the difference. Efficient scheduling, happy clients, and more time for what you love.